Cookie Policy

Cookies are small text files stored on your device when you visit websites. They allow the site to remember your preferences, maintain your user session, and improve your experience.

Sa'adah also uses similar tracking technologies such as local storage and web beacons, which are governed by this same policy.

These cookies are strictly necessary to operate the platform and do not require your consent, as disabling them would impair core site functionality. They include:

• User session: Keeps you signed in during your browsing session.
• Language and currency preferences (NEXT_LOCALE): Remembers your selected language and currency.
• CSRF protection token: Protects input forms against cross-site request forgery attacks.
• Ticket cart state: Preserves tickets added to cart during a booking session.
• Cookie consent settings: Saves your decisions regarding optional cookie categories.

These cookies are session-based or short-lived (generally no longer than 30 days).

Used to understand how visitors interact with the platform, helping us improve the service. These are only activated with your explicit consent.

• Measuring visit counts and pages viewed (aggregated and anonymised).
• Tracking navigation paths to identify friction points in the booking experience.
• Measuring page load times and interface performance.
• Reporting site crashes and technical errors.

We may use third-party analytics tools for this purpose. These tools are subject to data processing agreements ensuring that data is used exclusively for Sa'adah platform improvement.

Used to display relevant event advertisements and recommendations. These are only activated with your explicit consent.

• Remembering events you have browsed to provide personalised recommendations.
• Measuring marketing campaign effectiveness and reach.
• Displaying interest-relevant advertisements on or outside Sa'adah (if advertising is enabled).

You may withdraw consent for this category at any time without affecting the quality of the core service.

Some cookies may be set by external providers when you use their services on our platform, such as:

• Payment gateway: To create and secure the payment transaction session.
• Map provider (if applicable): To display event locations visually.
• Analytics and advertising providers: Only when consent for the corresponding category has been granted.

Sa'adah does not control cookies set by third-party websites and they are subject to those parties' own privacy policies.

You have several options for managing your preferences:

• Consent banner: Displayed at the bottom of the page on your first visit, allowing you to accept or decline each category independently. You can reopen it at any time.
• Browser settings: You can disable or delete cookies through your browser settings. Please note that disabling essential cookies will affect core site functionality such as sign-in and booking.

Sa'adah respects the "Do Not Track" signal sent by your browser where technically feasible.

We may update this policy when we change the cookies we use or for other regulatory reasons. Material changes will be announced via a platform notice and the page will reflect the updated date. See our Privacy Policy for the broader data protection framework.